Privacy Policy

Last updated: 7/4/2025

Your Privacy Matters

We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Data Controller: PahunaHomes, Kathmandu Nepal. We are responsible for deciding how and why your personal data is processed.

Information We Collect

We collect information you provide directly and information collected automatically.

Personal Information You Provide

Account Information

• Name and email address
• Username and password
• Profile information
• Communication preferences

Usage Information

• Content you create or upload
• Messages and communications
• Support requests and feedback
• Survey responses

Information Collected Automatically

Technical Information

• IP address and location data
• Device and browser information
• Operating system details
• Screen resolution and settings

Usage Analytics

• Pages visited and time spent
• Click patterns and interactions
• Referral sources
• Search terms used

Third-Party Information

We may receive information about you from third-party services when you connect your accounts:

Google OAuth

GitHub Integration

Social Media Platforms

Payment Processors

How We Use Your Information

Service Provision

• Provide and maintain our services
• Process transactions and payments
• Send service-related communications
• Provide customer support

Improvement & Analytics

• Analyze usage patterns and trends
• Improve our services and features
• Conduct research and development
• Optimize user experience

Communication

• Send updates and announcements
• Respond to inquiries and requests
• Send marketing communications (with consent)
• Notify about policy changes

Legal & Security

• Comply with legal obligations
• Prevent fraud and abuse
• Enforce our terms of service
• Protect rights and safety

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Contract Performance

Processing necessary to provide our services to you

Legitimate Interest

Analytics, security, and service improvement

Consent

Marketing communications and optional features

Legal Obligation

Compliance with applicable laws and regulations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

Service Providers

We share data with trusted third-party service providers who help us operate our business:

Cloud Hosting

Payment Processing

Email Services

Analytics

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Privacy Rights

You have several rights regarding your personal data under GDPR and other privacy laws.

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your data

Right to Restrict Processing

Limit how we use your data

Right to Data Portability

Receive your data in a portable format

Right to Object

Object to processing based on legitimate interest

Right to Withdraw Consent

Withdraw consent for consent-based processing

Right to Lodge a Complaint

File a complaint with supervisory authority

Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Data Security

•End-to-end encryption for sensitive data
•Regular security audits and assessments
•Access controls and authentication
•Secure data centers and infrastructure

Data Retention

Account Data

Retained while your account is active

Usage Analytics

Retained for 24 months

Support Records

Retained for 3 years

Legal Requirements

As required by applicable law

International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• EU Standard Contractual Clauses
• Adequacy decisions by EU Commission
• Privacy Shield certification (where applicable)

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

If you believe we have collected information from a child under 16, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the Last updated date.

Email notification for significant changes

Contact Our DPO

Questions about this Privacy Policy or how we handle your data? Contact our Data Protection Officer.

Email: info@pahunahomes.com

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